Privacy & Personal Data Protection Policy

ECI Consulting Holdings Pte Ltd
Website: https://workhappy-eci.com
Effective date: 20 October 2026

1. Our Commitment to Your Privacy

ECI Consulting Holdings Pte Ltd (“ECI”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This policy explains how we collect, use, disclose, store and protect personal data when you visit our website, register for our programmes, purchase our services or use our AI tutors, including the MenoGlow AI Tutor.

We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable data protection requirements.

2. Personal Data We Collect

Depending on how you interact with ECI, we may collect:

Registration and contact information

Name and email address
Contact number, where provided
Billing information
Account registration and login details
Information submitted through enquiry or registration forms

Purchase and payment information

Products or services purchased
Transaction amounts, dates and payment status
Order details, invoices and transaction references

AI Tutor information

Questions and messages entered into the AI Tutor
AI-generated responses and conversation history
Information you voluntarily share about your health, lifestyle, symptoms or personal circumstances
Usage information and relevant conversation context or memory generated by the AI platform

Website and technical information

We may also collect technical information, including IP addresses, browser type, device information, cookies and website usage information.

You are encouraged to provide only the personal information necessary for the service you are using.

3. How We Use Your Personal Data

ECI may collect, use and process personal data for the following purposes:

Creating and managing your customer account
Processing purchases, registrations and payments
Providing access to purchased programmes and digital services
Operating AI Tutor and generating educational responses
Responding to enquiries and providing customer support
Managing programme participation and service delivery
Maintaining records, resolving disputes and preventing fraud
Monitoring service performance, security and technical reliability
Improving the quality and relevance of ECI’s services
Complying with applicable legal and regulatory obligations

We may also send service-related emails concerning your purchases, account or access.

Marketing communications about other ECI services will be sent in accordance with applicable requirements, including obtaining consent where required. You may unsubscribe from marketing communications.

4. Registration and Payment Processing

Our website uses WordPress and WooCommerce to manage customer registration, product purchases and order information.

Payments are processed through Stripe, a third-party payment services provider.

When you purchase AI Tutor or another ECI product, your payment information is processed by Stripe in accordance with its applicable privacy and security practices.

ECI receives transaction information needed to confirm purchases, provide access, issue receipts, maintain financial records and respond to payment enquiries.

ECI does not require customers to provide their full payment card details directly to us.

For more information about Stripe’s handling of personal information, please refer to:

https://stripe.com/privacy

5. AI Tutor: AI Processing and Conversation Data

ECI series of AI Tutors is an educational service developed by ECI.

The AI Tutor operates through Pickaxe, a third-party AI platform, and uses GPT artificial intelligence technology provided by OpenAI.

When you use an ECI AI Tutor such as the MenoGlow AI Tutor:

Your questions and messages are submitted through the Pickaxe platform.
Pickaxe processes and stores conversation information and associated usage data.
Your question and relevant conversation context may be transmitted to the underlying GPT model to generate a response.
The AI-generated response is returned to you through the Tutor.

Depending on the platform’s settings, Pickaxe may also maintain conversation history, activity summaries and user memory to support the service. ECI cannot control this, so please don’t share information you wouldn’t want stored by these providers.

Access to AI Conversations

AI Tutor conversations should not be regarded as confidential consultations with a healthcare professional.

Authorised ECI personnel can access conversation records for customer support, service quality, troubleshooting, administration, or keep users safe.

Pickaxe and relevant service providers may also process information in accordance with their applicable contractual arrangements, privacy policies and security procedures.

AI Training and Service Improvement

Third-party AI providers have their own policies regarding the retention and use of information for service improvement or model development.

Pickaxe’s applicable terms and subscription arrangements may permit certain uses of chatbot interaction data for model improvement or training. Restrictions may depend on the plan and contractual settings in place.

ECI does not guarantee that information entered into ECI AI Tutor, such as MenoGlow AI Tutor, will be used exclusively to generate an immediate response.

We therefore encourage you to avoid entering information that is unnecessary for your learning experience.

You may review the providers’ privacy information at:

Pickaxe: https://pickaxe.co/privacy

OpenAI: https://openai.com/policies/privacy-policy/

6. Personal Health Information

ECI AI Tutors, such as MenoGlow AI Tutor covers topics relating to women’s midlife health, menopause, body composition, physical activity, mental wellbeing and healthy longevity.

We recognise that users may voluntarily share personal health information when asking questions.

Please avoid submitting unnecessary identifying information, including NRIC or passport numbers, full medical reports, identifiable photographs, detailed medical records or another person’s personal information.

Where health-related information is voluntarily entered, it may be processed as part of the AI conversation described in Section 5.

All ECI AI Tutors including the MenoGlow AI Tutor provides education and general information. It does not provide medical diagnosis, treatment or personalised medical advice.

If you have medical symptoms or concerns, please consult a qualified healthcare professional.

7. Disclosure to Third Parties

We may share personal data with service providers where reasonably necessary to operate and deliver our services.

These include:

WooCommerce and our website infrastructure providers: Customer account, registration and order management
Stripe: Payment processing, transaction verification and fraud prevention
Pickaxe: AI Tutor delivery, conversation storage, user activity and related platform functions
OpenAI: Processing prompts and relevant context to generate AI responses
Other authorised technology or administrative providers: Website maintenance, hosting, communications and customer support, where applicable

We may also disclose personal data where required or permitted by law.

ECI does not sell customer personal data to third-party advertisers.

8. Overseas Processing and Storage

Some of the technology providers used by ECI operate outside Singapore.

As a result, personal data may be transferred to, processed or stored on servers located outside Singapore.

ECI will take reasonable steps to ensure that overseas transfers comply with applicable Singapore data protection requirements, including taking appropriate steps to ensure a comparable standard of protection where required.

9. Data Security

ECI takes reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, misuse, disclosure, alteration or loss.

We use established third-party platforms for website commerce, payment processing and AI delivery.

Access to personal information under ECI’s control is intended to be limited to persons who require it for legitimate business or service purposes.

However, no online service, electronic transmission or data storage system can be guaranteed to be completely secure.

Users should exercise care when deciding what personal information to share, particularly through AI conversations.

10. Data Retention

ECI retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legitimate business needs or comply with applicable legal requirements.

Different categories of information may have different retention periods.

Customer and registration records: Retained while needed to administer accounts, purchases and services, and for any applicable legal or business requirements.
Transaction and financial records: Retained for applicable accounting, taxation and regulatory record-keeping periods.
AI Tutor conversations: Stored and retained through Pickaxe according to its applicable platform arrangements, settings and retention procedures.
Enquiries and correspondence: Retained for as long as reasonably necessary to respond to and manage the enquiry or related service.

When personal data is no longer required, ECI will take reasonable steps to delete, securely dispose of or anonymise the information under its control.

Deletion from third-party platforms may be subject to their technical procedures, backup arrangements and applicable retention requirements.

11. Your Rights and Choices

Under the PDPA and other applicable laws, you may request to:

Access personal data held about you
Correct inaccurate or incomplete personal data
Withdraw consent for the collection, use or disclosure of personal data, where applicable
Enquire about our data protection practices
Request deletion of information that is no longer required, subject to applicable legal, contractual and technical limitations

We may need to verify your identity before processing a request.

Please note that withdrawing consent for information necessary to provide a service may affect our ability to continue providing that service.

Requests concerning information stored through third-party platforms, including Pickaxe, may require coordination with the relevant provider.

12. Cookies and Website Technologies

Our website and third-party service providers may use cookies or similar technologies to support essential website functions, account login, shopping carts, payment transactions, security and website performance.

Some cookies may also support analytics and service improvement, depending on the technologies enabled on our website.

You may manage cookies through your browser settings. Disabling essential cookies may affect website functionality, including registration, login and checkout.

13. Changes to This Policy

ECI may update this policy from time to time to reflect changes in our services, technology providers, data protection practices or legal requirements.

The latest version will be published on our website with an updated effective date.

Where required, we will provide additional notification or obtain consent for material changes in how personal data is handled.

14. Contact Us About Your Personal Data

If you have questions, concerns or requests concerning your personal data, please contact Susan Tan, Founder and Data Protection Officer:

Privacy & Data Protection Enquiries
ECI Consulting Holdings Pte Ltd
Attention: Susan Tan
Email: susan@eciconsultingholdings.com
Website: https://workhappy-eci.com

Please use the subject line:

Privacy / Personal Data Request

We will review and respond to requests in accordance with applicable data protection requirements.

Privacy Policy