Health coaching focuses on behaviour change and achieving specific wellness goals (such as weight management, quitting smoking, managing (peri) menopausal symptoms or managing a chronic condition) based on the six domains of lifestyle medicine - physical activity, nutrition, stress management, restorative sleep, positive social relationships, and substance cessation including smoking cessation or alcohol cessation. Unlike therapy, which addresses psychological disorders and past trauma, health coaching is forward-looking and action-oriented. Susan develops the EASY with SUSAN methodology which uses evidence-based approaches including Positive Psychology, Motivational Interviewing, strength-based approach and other behaviour change theoretical constructs to help clients find their own motivation to change and to get unstuck in their change journey.

ECI works with MNCs, government agencies, healthcare institutions, universities, and professional bodies across Singapore and the APAC region. Past clients include Procter & Gamble, Kenvue, Deloitte, Medtronic, National University Polyclinics, South East CDC, the Ministry of Defence, NUS, NTU, the Health Promotion Board Singapore, Changi General Hospital, Tsao Foundation, Pharmaceutical Society Singapore, Case Management Society of Singapore, Blossom Seeds Limited among 70+ organisations.

Yes — deliberately so. Susan maintains a small caseload of individual coaching clients, not because she has to, but because she believes a practitioner who stops practising stops growing. Her live clinical experience directly informs her teaching at ECI, NUS, NTU and Society of Behavioural Health Singapore, and her consulting work with organisations.

ECI Consulting Holdings was founded in 2003 — over 20 years ago — as a social enterprise with the mission of building a healthier Singapore. Susan has been working in preventive health and behaviour change for over 30 years, beginning her career as a Registered Nurse.

Susan holds a Master of Arts in Lifelong Learning, a Bachelor of Science in Management and Business Studies, a Diploma in Nursing, a Diploma in Adult Continuing Education, Advance Certificate in Training and Assessment, and a UKIHCA Portfolio Certification in Health Coaching. She is a Registered Nurse with Singapore Nursing Board, Registered Health Coach with UK and International Health Coaching Association, Registered Health and Wellness Coach with Society of Behavioural Health Singapore and a Certified Personal Trainer with American Council on Exercise. She serves on the Advisory Board of the Healthy Longevity Research Clinic in Singapore, and was the Health Promotion Board Singapore National Certification Provider for smoking cessation (for 10 consecutive years until 2022), an educator at National University of Singapore, Yong Loo Lin School of Medicine and Alice Lee Centre for Nursing Studies and Nanyang Technological University Singapore, and the Chair of the Health Coaching Chapter, Society of Behavioural Health Singapore. She also trains and certifies aspiring Health & Wellness Coaches.