At ECI, our diverse team of Adult Educators, Facilitators, Coaches, Consultants of different background including architecture, counselling, healthcare, hospitality and psychology offer a unique blend of solutions to support organisations and individuals in elevating health, happiness and productivity in the workplace.
Management
Ms Tan Susan
Founder and Principal Consultant
About Susan Tan
Susan Tan is a visionary leader who believes in the transformative power of lifestyle medicine and mental wellness to create a happier and healthier world. With a mission encapsulated in her Vision of Happy Individuals, Healthy Corporations, Happy Society, Susan founded the Public Health and Coaching Institute – ECI – to empower individuals and organisations alike on the principle that knowing does not equate to doing. Since 2001, her extensive experience in human capital development, health promotion, and coaching has touched the lives of over 26,000 individuals in the workplace, guiding them to ‘work happy,’ live well, and achieve their goals with mindfulness, purpose, and good health.
As a highly versatile Master Health Coach, dynamic process facilitator, and inspiring public speaker, Susan brings over two decades of experience across public health, health promotion, training, curriculum development, leadership development, customer service, business operations, and process improvement. Her diverse technical qualifications and rich professional experience enable her to customise content and sessions to meet the unique needs of her clients. Susan has worked extensively with corporate clients, educational institutions, and community organisations to design and implement over 1,000 customised curricula, courseware, training, and coaching programs Her clients include reputable public sector organisations, SMEs, MNCs, and community organisations across the region, all of whom trust her to elevate happiness and health in the workplace.
In addition to her professional practice, she has contributed to academia, teaching at Asia’s Leading Medical School, National University of Singapore, Yong Loo Lin School of Medicine and Nanyang Technological University, School of Social Sciences. Her passion to education and mentoring is evident in her role as a Master Health Coach, where she mentors other health coaches, guiding them to achieve excellence in the field. Her dedication to promoting healthier lifestyles – lifestyle medicine – is further reinforced by her other roles – as the President of the Society of Behavioural Health Singapore; and on the advisory board for the Healthy Longevity Research Clinic in Singapore, a collaboration between the Centre for Healthy Longevity and Alexandra Hospital. In December 2020, she published her second book, DIY Happiness Toolkit: Your Practical Guide for a Happier Life in the New Normal. This book focuses on mental wellbeing, presenting evidenced-based strategies to happiness including her belief in the 10-20-70 rule for a happy and healthy life.
#workhappy #purpose #resiliencecoaching #mentalwellbeing #empowerment #mindfulness #preventivehealth #healthcoaching #activeageing #activeaging #lifestylemedicine
Preventive Health and Wellbeing
Susan’s background as a Registered Nurse, Registered Health Coach, Certified Personal Trainer, combined with her extensive training in pedagogy and mindfulness, has allowed her to spearhead consultative coaching projects with various healthcare and eldercare establishments. These include collaborations with the Singapore Health Promotion Board (HPB), SingHealth, the Institute of Mental Health, KK Women’s and Children’s Hospital, Tan Tock Seng Hospital, Tsao Foundation, NTUC Health, and the Centre for Seniors (CFS). With extensive experience in health promotion and gerontology, Susan has played a pivotal role in health initiatives in collaboration with the Health Promotion Board for over a decade, particularly in projects focused on smoking cessation and the adoption of healthy lifestyles for weight control, healthy ageing. These projects have included one-on-one health coaching, workplace health promotion solutions, and community empowerment programme as well as advising on the design of interactive mobile apps.
From decades of doing coaching, health promotion and public health, she understands that personal responsibility and commitment are crucial to driving sustainable changes to enhance one’s health. Seeing health promotion, health education and preventive health in a different light, she offers her words of wisdom:
- “Knowledge does not equate to practice”
2. “Without practice, success is remote no matter how much one knows”
Susan has developed the EASY with SUSAN Health Coaching framework to help individuals make sustainable lifestyle changes for better health outcomes. Tapping on her wealth of knowledge and insights on happiness, meaning and purpose, health, lifestyle medicine and motivational interviewing, this framework has been pivotal in various health promotion programmes, enabling participants to enhance their physical, mental, social, and spiritual well-being. Her programmes have been widely recognised, with consistent participation from the Ministry of Health, Public Service Division, and other government agencies, helping public officers stay positive and navigate workplace challenges since 2016.
Gerontology
Passionate about enhancing the quality of life for seniors, Susan has done extensive work in educating individuals and businesses on gerontology and senior caregiving skills. In collaboration with renowned environmental gerontologist Dr. Emi Kiyota and Tsao Foundation, she co-developed the Age-friendly Guide for Outpatient Centres and trained hundreds of employees in local healthcare institutions on ageing issues and age-friendly initiatives. She has designed over 20 competency-based curricula and conducted training programmes to prepare individuals for roles in the Senior Services sector. One such programme, funded by the Agency for Integrated Care (AIC), has been highly successful in training and coaching domestic helpers and caregivers on essential caregiving skills. Employers were so impressed with the programme that they began sending their replacement helpers for the same training.
In 2014, Susan collaborated with Dr. Allen Power and Dr. Emi Kiyota to create an experiential training programme on dementia, heightening participants’ empathy by enabling them to experience living with dementia. She also launched DementiaHelp.sg, a website designed to empower the community with knowledge and skills for dementia care, and published Add MEANINGS To Your Life Every Day: Keep Dementia At Bay, a book offering evidence-based strategies for dementia prevention.
#QualityofLife #Gerontology #dementia
Leadership and Service
In the realm of Leadership and Customer Service, Susan has amassed extensive frontline and leadership experience. She honed her customer service skills through years of serving clients from diverse backgrounds and, at the leadership level, has been instrumental in service process planning, evaluation, and team coaching. Notably, Susan was among the few selected facilitators in Singapore by the Disney Institute (the professional development arm of The Walt Disney Company) to conduct Disney-powered WSQ Service Excellence programs offered by NextU.
Qualification
Susan received her Masters of Arts in Lifelong Learning from the University of London (Institute of Education), a Bachelor of Science in Business and Management Studies (2nd Upper Honours) from the University of Bradford, and a Diploma in Nursing from Nanyang Polytechnic (Singapore). Additionally, she holds an Advanced Certificate in Training and Assessment (ACTA), a Diploma in Adult and Continuing Education (DACE), American Council on Exercise (ACE) Certification in Personal Training. She also received training on Longevity 101 and Longevity 201 from The Longevity Hub, Social Prescribing from World Health Organisation, and menopause health from The Health Sciences Academy.
Professional Bodies Affiliation
She is the President of the Society of Behavioural Health Singapore, a Registered Nurse with the Singapore Nursing Board, a UKIHCA-Approved Member, and a member of American College of Lifestyle Medicine.
Been Featured
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Visiting Consultant
Dr Emi Kiyota
Environmental Gerontologist and organizational culture change specialist
Dr Emi Kiyota, an Environmental Gerontologist and organizational culture change specialist, currently serves as Director (Programmes), Health District @ Queenstown at National University of Singapore, as well as an Associate Professor, NUS Yong Loo in School of Medicine and College of Design and Engineering. She is also a visiting consultant to implement person-centered care practice in long term care facilities. Having published journal articles and book chapters in Germany, Japan, Switzerland, and the United States, Emi has done pre-design programming for senior housing and addiction treatment centers in the United States and abroad.
In addition to making a vast array of contributions to national and international initiatives focused on quality improvement in the built environment for long-term care and aging services, Emi holds great concern for the needs of elders in the developing world. Over the past several years, Emi has dedicated her energies to developing ageing valued community projects in Sri Lanka, Bhutan, and the Ivory Coast. To this end, Emi has formed Ibasho, embodying the Japanese concept of “a place where one feels at home being one’s self” with a group of like-minded colleagues.
A frequent speaker and lecturer at local and international venues to audiences of both academics and practitioners alike, Emi received her Ph.D. in Architecture (Environment and Behavior Studies) from the University of Wisconsin-Milwaukee, as well as her Master of Architecture and Master of Science in Horticulture Therapy from Kansas State University.
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Associate Consultant
Ms Debra Mok-Chan
Ms Debra Mok-Chan has more than 15 years of experience in project and programme management in a non-profit environment. She has a proven record in transmitting clients’ vision into reality and mission into action plans through focused strategy/policy development, successful mobilisation of resources, and efficient people management.
Her work within the eldercare sector includes providing counselling and case management in her earlier years at voluntary welfare organisations; curriculum development and training at TSAO Foundation, putting to good use her Advanced Certificate in Training and Assessment (ACTA) certification; conceptualising and implementing mental health programmes for older persons on a national level under the Health Promotion Board; and conceptualising and implementing a Place-and-Train programme for the eldercare sector’s senior care associates as commissioned by the Ministry of Health in collaboration with NTUC Eldercare (now re-branded as NTUC Health).
More recently, Debra set up a suite of eldercare services at the Methodist Welfare Services, inclusive of a successful bid with the Ministry of Health for a Build-Own-Lease Nursing Home, successful bids with the Ministry of Social and Family Development for a suite of Senior Activity Centres serving Studio Apartments, and the development and implementation of a full Home Care programme through close collaboration with the Ministry of Health.
Debra holds a Bachelor of Psychology from Murdoch University, a Post-Graduate Diploma in Social Work from the National University of Singapore and a Masters of Gerontology from Latrobe University.